Refund & Cancellation Policy

Last Updated: November 4, 2026

At iilTech for Business Solutions, we are committed to delivering high-quality digital and technology services while maintaining transparency and fairness in all financial transactions.

This Refund & Cancellation Policy outlines the terms and procedures for service cancellations and payment refunds made through our website or authorized payment channels.

1. Scope of This Policy

This policy applies to services provided by iilTech, including but not limited to:

• Website and mobile application development.
• Custom software development.
• Graphic design and brand identity services.
• Digital marketing and advertising services.
• Web hosting, maintenance, and technical support.
• Subscription-based software and digital services.

2. Cancellation Before Service Commencement

Customers may request cancellation and a full refund before work on the agreed service has commenced.

Any non-refundable third-party expenses already incurred specifically for the customer may be deducted, provided such expenses were disclosed and approved in advance and the deduction is permitted by applicable law.

3. Cancellation After Service Commencement

If a project or service has already commenced, refund requests will be evaluated based on the work completed and the actual costs incurred.

Partial refunds may be granted for services or project components that have not yet been delivered, after accounting for completed work and approved project expenses.

Completed and delivered services that meet the agreed specifications are generally non-refundable for a change of mind, without affecting customers’ statutory rights regarding defective or non-conforming services.

4. Subscription-Based Services

Customers may request cancellation of recurring subscriptions before the next billing date.

Cancellation does not automatically entitle customers to a refund for an activated or utilized subscription period, except as provided in the applicable subscription terms or required by law.

If a subscription service cannot be delivered due to circumstances attributable to iilTech, the unused or undelivered portion may be eligible for a refund.

5. Third-Party Services and Fees

Certain services may involve payments to third-party providers, including:

• Domain registration.
• Web hosting and cloud services.
• Software licenses and external subscriptions.
• Advertising budgets paid to third-party platforms.

Refunds for these expenses are subject to the relevant providers’ refund policies. Customers will be informed of such expenses before purchase.

6. Refund Eligibility

Customers may be eligible for a full or partial refund in the following circumstances:

• Duplicate or incorrect payment transactions.
• Overcharges or billing errors.
• Failure to provide the agreed service due to circumstances attributable to iilTech.
• Material failure to deliver services according to the agreed specifications where an appropriate remedy has not been provided.
• Any other circumstances where a refund is required under applicable law.

7. How to Request a Refund

To request a cancellation or refund, please contact:

[email protected]

Please include:

• Customer or company name.
• Invoice number or payment transaction reference.
• Payment date and amount.
• Service details and reason for the refund request.

Refund requests will be reviewed, and a response will be provided within 5 business days after receiving the required information.

If approved, the refund process will be initiated within 7 business days, or sooner where required by applicable law.

Additional processing time may be required by the payment provider or issuing bank before the funds appear in the customer’s account.

8. Refund Method

Refunds will generally be processed through the original payment method used for the transaction, in accordance with the payment provider’s procedures and applicable regulations.

Alternative refund methods may be used when mutually agreed upon and permitted by applicable law and the payment provider.

9. General Terms

Approved quotations, service agreements, and project contracts form part of the applicable terms governing each transaction.

Nothing in this policy limits or excludes any statutory rights available to customers under applicable Egyptian law.

iilTech reserves the right to update this policy. Any changes will apply to future transactions without affecting rights arising from existing agreements.

10. Contact Information

For questions regarding cancellations or refunds, please contact:

iilTech for Business Solutions

Website: https://iiltech.com

Email: [email protected]

We are committed to handling all refund requests fairly, transparently, and professionally.